Why Airlines Want Competition
The airline holds a virtual dominance for intra-Caribbean routes, and it also reveals.Â Once they canceled a journey because of “technical factors”. Most people realised that the genuine explanation was economic climate whilst the flight ended up being defectively booked. No apology, aside from compensation. Another time we very nearly missed a flight as it left 30 minutes early. Since I have only had hand baggage it was therefore convenient to kick myself away. On numerous occasions my luggage ended up being lost plus in many cases I’d to visit the airport myself. Another time I became rejected boarding although I’d a confirmed booking even though i possibly could show the itinerary printed by a travel representative.
These days I was on a trip to St Maarten. During transit in Antigua I became offered a boarding pass for a belated mid-day flight, while I remembered having booked a 5 hours earlier in the day morning trip. Â at first the sign in representative stated the flight ended up being complete, but later it showed up there was a free seat. The Antigua manager working, just desired to put me personally regarding the earlier in the day flight without a penalty if I could provide research that I booked the earlier journey. She additionally recognized it may have taken place the reservation had been altered as the early in the day trip had been full and admitted so it would-have-been illogical to book a flight with a 6 time transit time. Only by paying a penalty I happened to be allowed regarding the previous flight. Nevertheless that trip didn’t leave due to motor dilemmas. Â
Time upon time the trip ended up being delayed with successive announcements your journey would keep by 50 percent an hour. Whenever we were known as into go to the gate we had been expected to wait patiently in an assembly range. All of us needed to mean 20 minutes.Â Upon arrival in St Maarten after waiting 40 minutes for my case it had been not here. There is no representative to cope with baggage grievances; other agents said there was no body fromthe flight around and I also would most useful go right to the solution company. They subsequently referred me to the (only) check-in broker. After waiting lined up for passengers to test in an email had been made on a minuscule sheet of paper. After arrival of this later trip I called all of their figures in St Maarten; not one of the phones were answered. Later, when I took a taxi into airport, I became told that takes place when these are typically busy with an incoming or departing flight. After investing time chatting to people just who missed their particular intercontinental flights because their particular Liat journey emerged in late -they had been awaiting hours without the care-, I finally got my baggage at 4:45 pm. My mid-day had been wrecked.
On the return journey there is just an hour or so delay but once more: no luggage. 2 days later I finally started using it.
The attitude of the staff is usually friendly, but you can find exceptions that I would perhaps not call rude, but are obviously perhaps not thinking about providing Â reasonable solution to their clients. Perhaps they are instructed by their particular administration in order to avoid free services at any cost.
After their just major competition dropped away,they considerably increased their prices. Sometime ago, they hired all pilots of a small competing flight -all on same time-, operating that airline almost away from company.Â As unfortunate as it’s, there is absolutely no substitute for Intra-Caribbean vacation, except the ship, which -at times- may be faster plus the north Caribbean in which a number of small regional air companies are active.
Tourists showing up in Caribbean with intercontinental flights usually have 2 free baggages. As this airline does not be involved in examining to final destination anymore (there seem to be no arrangements anymore along with other airlines to issue intercontinental seats including theirs), people need check in again. And acquire given hefty baggage fees which are never waived as much as I have observed.
Regarding the good side,they offer extensive Intra-Caribbean routes through the entire whole region that are essential. The ethical with this article: be mindful whenever you fly on routes ruled by one flight only. The lack of competition is certainly not good-for their commercial and service mindset.
James Post relocated to Grenada after a lifetime career into the hi-tech electronics business when you look at the Netherlands, where he had been known as the “Ultimate Frequent Flyer”. In 2000 he thought it was time for an alteration and relocated to the Caribbean to realize their fantasy: to construct a little, sustainable resort (http://www.paradisebayresort.net).
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